Name: Teresa Cunningham
Client Since: 2017
Description of Product or Service Endorsing: Ordered 2 tickets to Aladdin, paid concierge fee and ended up having ticketmaster do all the work to get the tickets to my friends. NOT HAPPY! Ticketmaster confirmation number is 29-17985/N
Teresa Cunningham says...
I appreciate the access to the tickets but you were not available to handle a ticket delivery problem AND you charged me a concierge FEE! At least have someone monitoring your phone lines if a customer is having an issue. Ticketmaster had YOUR email on file not MINE and the delivery of my pdf printable tickets went into YOUR email system not directly to ME! Then you charged me a fee when I had to spend 2 hrs asking ticketmaster to note the tickets to be picked up for my guests and ask the venue to accept my word (I wouldn't be there with my credit card to show for proof!!!!!) that these guests are legit to pick up the tickets. That's why I wanted pdf printable tickets! I want a refund on the concierge fee! I have been a paying subscriber for years and never had this problem nor asked for anything. I want a refund! YOU caused great difficulty and stress that day for not delivering printable tickets in time for me to print and go into the city. You sent them minutes before the performance that was NOT good enough!
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